JACQUELINE P. NGUYEN
JUNIOR UI/UX DESIGNER & SOCIAL MEDIA MARKETER | ORLANDO, FL
I am visually in tuned with the latest designs, & I enjoy exploring different design aesthetics. However, I also have an urge to better understand the users’ needs & elevate the users’ experience regardless of the platform. My passion is understanding people, and being able to create something beautiful for the masses!
Sentry It Solutions
Jun. 2024 - Present
SERVICE COORDINATOR
• Support interdepartmental billing reconciliation through ticket validation, labor
analysis, and contraction compliance reviews.
• Lead daily service stand-up meetings to prioritize tickets, coordinate technicians
schedules, and allocate onsite assignments based on urgency, expertise, and
client needs.
• Collaborate closely with the finance team to support timely and accurate client
billing, ensuring all labor, and materials are properly captured and invoiced.
• Improved the client onboarding process by building scalable, documented
procedures to ensure smooth transitions.
Klosebuy inc.
UX DESIGN INTERN
Jun. 2022 - Jun. 2024
• Researching the market and tracking trends, specifically the southeast US
demographic to allow for possible design updates
• Oversees design and functionality of products on a team consisting of the CTO
and QAs
• Assisting in the implementation of a product soft release
• Providing a holistic, trans-disciplinary design approach to project iterations
Nigel Frank International
IT RECRUITMENT CONSULTANT
Apr. - Oct. 2021
• Curated job advertisements for a 14-person team specifically dealing with Azure
Cloud and Salesforce contracted roles in the U.S. and Canada
• Managed a list of 150 clients whose companies range in size from 10-500
employees
• Sculpted and tested a new client contract with more precise terms and a new
billing system which increases the potential earnings from a single deal by 15-30%
• Practiced excellent communication skills on both the client facing and candidate
facing side and practiced my negotiation skills
Skybridge healthcare
HEALTHCARE FINANCE COORDINATOR
Oct. 2020 - Apr. 2021
• Analyzed and processed billing and payment via QuickBooks
• Spearheaded the revamp of a system of detecting and categorizing discrepancies
within remittances and contracts
• Identified discrepancies and exchanged communication with clients to resolve the
issues, saving the company over $25,000
• Created a physical and OneDrive filing system for all employees and client profiles
• Oversaw a calendar for an office of 25+ professionals
Courtney Scally Int. Design
Jan. - Apr. 2020
OFFICE COORDINATOR
• Handled correspondence between vendors and followed up with the distribution
of purchases
• Digitized physical design portfolios into a OneDrive filing system
• Assisted in creating portfolios for different palettes and interior design styles
• Planned for flexibility in work schedule to accommodate the client’s availability